Terms and Conditions for DH Auto Southwest Ltd
View Full T&C’s here: DH AUTO SOUTHWEST LTD
1. Acceptance of Terms
By using the services of DH Auto Southwest Ltd, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our services.
2. Services Offered
DH Auto Southwest Ltd provides mobile windscreen repair and replacement. Air conditioning servicing, regassing and repair. The specific services offered may vary and are detailed on our website.
3. Booking and Scheduling
Bookings are essential and can be made through our website or by contacting us directly. We strive to accommodate requests for next-day service, but this is not guaranteed.
4. Payment Terms
Payment is due upon completion of service. We accept payment by debit card, credit card, BACS and cash. Late payment may result in interest charged.
5. Air Conditioning Diagnostics, Leak Detection & Repairs
Automotive air conditioning systems are complex systems comprising multiple components, seals, pipework, valves, sensors and mechanical parts. Particularly on older vehicles, it is common for systems to contain multiple leaks, intermittent faults, or components that are approaching the end of their service life.
Our diagnostic procedures are designed to identify faults that are detectable at the time of inspection and testing. Where a leak is identified, we will advise the customer of the fault found and any recommended repairs. Repairing an identified leak or replacing a faulty component does not guarantee that additional leaks, faults, or failures do not exist elsewhere within the air conditioning system.
Following any repair, we will carry out appropriate testing to confirm that the repaired component or area is performing correctly at the time of service. However, no pressure test, vacuum test, nitrogen test, leak detection method, or diagnostic procedure can guarantee the future integrity of the entire air conditioning system over an extended period of time.
As air conditioning systems operate under pressure and are subject to age-related deterioration, vibration, corrosion, wear and environmental factors, additional leaks or faults may develop after repairs have been completed, particularly on older vehicles.
Unless expressly stated in writing, any warranty provided by DH Auto Southwest Ltd applies only to the specific repair or replacement part supplied by us and does not extend to the entire air conditioning system or to unrelated components. No warranty is provided against future leaks, failures or faults occurring elsewhere within the system.
Should an air conditioning fault reoccur after a repair has been completed, further diagnostic testing may be required to determine the cause. Such testing may identify a continuation of the original fault, a separate fault, or an additional leak that was not present or detectable at the time of the original inspection. Additional diagnostic work, parts and labour may also be chargeable.
By authorising diagnostic, leak detection, repair or regas work, the customer acknowledges and accepts that air conditioning repairs are based upon faults identifiable at the time of inspection and that no guarantee can be given that the entire air conditioning system will remain fault-free following repair unless specifically agreed in writing.
6. Reinspection & Return Visits
Where a customer reports a further fault following previous diagnostic or repair work, a reinspection may be required to establish the cause of the issue. Our standard call out fee of £45 + VAT will be chargable.
Unless a fault is clearly attributable to workmanship or a part supplied and fitted by DH Auto Southwest Ltd, further return visits, diagnostic testing, call-out charges, and additional repairs may be chargeable at our standard rates.
The requirement for a reinspection should not be taken as an admission that any previous diagnosis, repair or service was incorrect. The purpose of the reinspection is to establish the cause of the reported issue before liability can be determined.
7. Liability
DH Auto Southwest Ltd is not liable for any damage to your vehicle that is not directly caused by our work. We use industry-approved parts and follow industry best practices.
8. Governing Law
These terms and conditions are governed by and construed in accordance with UK laws.
9. Changes to Terms
We may update these terms and conditions from time to time. The updated version will be posted on our website.
10. Contact Us
For any questions or concerns, please contact us at info@dhautosw.co.uk or 07342 357353.
* DH Auto Southwest Ltd maintains and updates your customer record to make sure it’s accurate and up to date. As part of ensuring accuracy, we may record telephone calls.
11. Dispute Resolution
Any disputes arising from these terms and conditions shall be resolved through emailing us at info@dhautosw.co.uk.
12. Entire Agreement
These terms and conditions constitute the entire agreement between you and DH Auto Southwest Ltd regarding the use of our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.
